Michael Shelby Blanton

Areas of Expertise

• Leadership
• IT Management
• Analytical Skills
• Team Creation & Growth
• Project Management
• Vendor Relations
• Service-Level Agreements (SLA)
• Process Re-Engineering
• User Focused Solutions
• Storage/Data/System Solutions
• Root Cause Analysis
• Security Risk Avoidance
• Quality Assurance & Control
• Incident & Problem Management
• Disaster Recovery
• Budget Preparation & Enforcement
• Software Development Life Cycle (SDLC)

Achievements

• Saved $100K by transitioning to new tech stacks with greater capabilities and lower license requirements.
• Increased efficiency by leading the transition of 11 departments of IT Support from HappyFox to Jira Service Desk and a new portal system, complete with automations, security, notification, and transition programming.
• Simplified and strengthened the security posture by migrating from company from JumpCloud to OKTA Identity Management (IDM/SSO) systems to deliver comprehensive identity management, improve authentication, and strong encryption.
• Improved adoption of new systems and tools that drove innovation by spearheading the planning, authoring, and facilitation of multiple training webinars to ease transitions and smooth friction.
• Minimized deviations from targets by managing multiple communications and channels to disseminate necessary information in a scheduled timeframe.
• Boosted transparency and access in the organization by launching a full featured company intranet for the first time.